Returns & refunds

Easy returns with clear steps

If you need to return flooring, we will guide you through the process quickly. Please contact us first so we can open your case and avoid delays.

Key return policies

30 days

Return within 30 days of delivery, or cancel before dispatch for a full refund.
Products must be unopened, unused, and in original packaging.
Return transport costs are paid by the customer.
Original delivery charges are non-refundable.
Refunds are issued within 14 days after returned goods are received and checked.

30 days

Priority

Accept delivery and note any visible damage on the delivery record.
Report issues to us within 7 days with clear photos/videos.
Where verified, we arrange replacement at the next available date or issue a refund.
Do not install damaged materials before contacting us.

Step 1

Email or call before sending anything back so we can open your return case and guide you.

Step 2

Provide order number, item details, quantity to return, and photos if goods are damaged.

Step 3

Our team checks policy eligibility and sends return approval with the next instructions.

Step 4

Return transport is arranged as advised. Keep products sealed and protected for transit.

Step 5

After receipt and inspection, approved refunds are processed within 14 days.

Contact customer care with your order number and we will guide you through the next steps.